FAQs

If you travel in your country, you just have to hold your identity card. While your id is enough for you to travel, passports are more common to use while travelling.

If you travel abroad, you necessarily need your passport, your ticket of return and visa may be compulsory also depending on which country that you will travel.

ALL ticketed passengers must show positive identification at check-in. Children must have a parent present at check-in. Tickets must be in each passenger's name.

If you have reserved a seat assignment, you must check-in. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for international and overseas flights).  

For international travel, an infant pays 10 percent of the applicable adult fare. All infants must have a ticket to travel. Passengers 16 years of age or younger MUST be accompanied by an adult.

An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel free on US domestic flights for each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not. 

Unaccompanied children, five through seven years of age, are accepted for most airline transportation. For a fee of $30 or more, an airline customer service agent will escort your child on and off the aircraft. All unaccompanied children will be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. A parent MUST be present at check-in when their children are traveling alone. 

No, cancellation insurance is not available.

Unfortunately tickets are NOT refundable or transferable. Is my ticket changeable? Yes, your ticket is changeable, but will result in penalties and possibly increased fares.

The tickets are not transferable and for this reason no change of name can be done. The name should be introduced on the reservation form exactly as it is written on the passport or the identity card. After the completion of the reservation form, no change or correction can be accepted on the name of the passenger.

The airlines are sometimes forced to modify the itineraries, hours and number of their flights. In this case we will try to inform you for any changes before the date of departure so that you adjust your program to these changes. These changes are usually of minor importance without significant impact on your trip. If significant changes occur related to your flight (for example change in departure time for more than 2 hours or change of departure airport) and you have no alternative that suits you then you can request compensation from the airline, according to the airlines rules.

Unless tickets have not been issued, your reservation can be cancelled by notifying us by email or phone. No charge will apply (same as for modification). Otherwise, please contact us directly by phone if less than 24 hours in advance and by email or phone if more than 24 hours in advance. Charges will depend on the policies of the airline with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets.

When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you, we will automatically cancel the booking. If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.

Some airline carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. Generally, all airline tickets must be paid for before ticketing and delivery.

We also accept payment by cash and bank transfer. We can receive cash payment advance in our office, while bank transfer, we will provide you with our banking details at the time of confirmation of the booking.

If you travel abroad you should better be at the airport 2 hours before your departure time, while as far as domestic flights are concerned, 1 hour is enough. Please keep in mind that you will need enough time until you pass the security controls especially during peak periods.

The hand luggage should usually weigh up to 7 kilos while the luggage presented at the counter should not be more than 20 kilos (this may vary a bit depending on the destination). The airlines are becoming more and stricter regarding the weight and size of luggage allowed. Both the weight limit and the maximum dimensions may vary depending on the flight and the category of your ticket. The terms concerning the luggage may vary considerably from company to company. If you have any kind of relative question, we recommend you to contact directly our travel consultant to get more information. 

You will receive your e-ticket by e-mail in 30 minutes to 24 hours after completion of the booking. In case if you don't please contact our travel consultant or person in charge of your ticket.

Your ticket is electronic (e-ticket) and will be sent to you via e-mail. At the airport you will only need to go directly to the check-in counter of the airline holding your identity card or passport.

If you want to confirm the departure time of your flight we suggest you contact the airline or the airport in order to be accurately informed. We will make any possible effort to inform you in the event that something changed on your flight. Nevertheless, in case of bad weather conditions, airport's or airline's personnel strike etc, we strongly recommend that you contact directly the airline or the airport. You may also review your flight status using the “View your reservation online” option, in the booking confirmation e-mail.

Seat categories 

Except Economy Class, a lot of flights offer corporate seats (Business Class) or VIP seats (First Class). Please keep in mind that the following descriptions are general and a lot of airlines may use different terms in order to describe these categories.

Economy Class seat are located in the main cabin of the plane. The price of ticket, the quality of services and the offered comforts are less for economy class passengers compared with other classes. The tickets of economy class have usually many more restrictions regarding the possibility of changes and cancellations. In some cases they are not allowed to be changed and perhaps only taxes will be refunded to passengers in case of cancellation.

Business Class, if available on a flight, usually offers a wider seat for its passengers and more space between the seats. The dinner of business class is better than the one served to passengers of Economy Class. Other services that might be offered are: separate waiting line for check-in, possibility to use the lounge of the airline etc. The Business Class seats are more expensive than the ones on Economy Class but cheaper than First class seats.

First Class seats are at the front part of the aircraft. The seat availability is usually limited. First Class seats are the most comfortable ones in the plane enjoying at the same time the best meals. First Class passengers also enjoy comforts such as separate waiting, for check-in and access to the lounge of the airline. First Class Tickets are not available on all flights and they are always the most expensive ones.

The price of the tickets includes taxes and fees which are imposed on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box (es) of the ticket(s). 

Your tickets are electronic (e-ticket), therefore even if you lose the e-mail that we have sent you, there is no problem.

Do not worry about that, we can find your reservation using your surname, e-mail or other details given to our system during your reservation.

You can make a reservation through some options below:

By phone: Please contact us at (84) 907 160 933
By our website: you should complete a reservation form on www.indochinadiscoverytravel.com  
By mail: You can send all necessary information of your travel as one way or round trip ticket, where and when do you want to travel, departing and return date, your preferred airlines and time, how many seat including adult, children and infant, name of passenger etc to info@indochinadiscoverytravel.com

There are a total of 9 days of Vietnamese public holidays a year, making it the lowest in the region. Previously, there are even less Vietnamese public holidays, with workers observed just 8 days of public holiday a year. Starting from March 28, 2007 Vietnam government added the traditional holiday commemorating the mythical Hung Kings to its list of public holidays, increasing the number of days to 9.

Below is the list of public holidays in Vietnam

New Year’s Day or local name “Tet Duong Lich” falls on Sunday, 1 January

Vietnamese New Year
Lunar New Year/Vietnamese New Year, Tet Nguyên Ðán, more commonly known by its shortened name Tet, is the largest, most important and popular holiday and festival in Vietnam. It is the Vietnamese New Year based on the lunar calendar, a lunisolar calendar. The name Tet Nguyên Ðán can be loosely translated as Feast of the First Morning.

Tet Nguyen Dan (Vietnamese New Year) is celebrated on the same day as Chinese New Year. It takes place from the first day of the first month of the lunar calendar (around late January or early February) until at least the third day. However the corresponding public holiday started a day earlier, from last day of the last lunar month. Visitors may experience difficulties during this period as shops, restaurants and public services close and prices tend to go up in the few shops that remain open.

Gio to Hung Vuong Day
Hung Kings Commemorations – Traditional holiday adopted by the government on 28 March 2007 commemorating the mythical Hùng Kings. Hùng Vuong (Hùng Kings in Vietnamese) was the first king of Van Lang or Lac Viet (as Vietnam was known at the time). His dynasty existed in Vietnamese prehistory, but much of the lore from this time is now lost to the ages. Gio to Hung Vuong Day is celebrated on 10th day of 3rd month in lunar calendar.

Reunification Day
Vietnam Victory Day, Reunification Day, or Liberation Day is a public holiday in Vietnam that marks the occasion Viet Cong and North Vietnamese troops captured Saigon (now Ho Chi Minh City) on April 30, 1975. This signaled the end of the Vietnam War. This holiday is celebrated on 30 April yearly.

International Labour Day on 1 May
National Day – Vietnam declares its independence, forming the Democratic Republic of Vietnam, it is celebrated on 2 September yearly.

The standard of vehicles across South East Asia varies between countries. In Vietnam, the quality of vehicles is more modern. They offer new models equipped with air conditioning, seatbelts and comfortable seating. Luxury cars such as Mercedes, BMW or limousines are available for hire but incur an extra charge.

In Myanmar, Cambodia and Laos, the level of development and tourism is lower than elsewhere in the region; therefore it is necessary for you to lower your expectations of the vehicles. The models are generally older and sometimes they may not be equipped with air conditioning, especially in more remote areas. Wearing a seatbelt is not common practice in these countries and be aware that not all the vehicles in which you travel will be fitted with seatbelts.

In most countries, you can rent cars and motorbikes to ride yourself as long as you have an international driver’s license. However, please remember traffic and roads conditions in South East Asia may be very different to what you are used to and we do not recommend this in general.

There are several means of transport in Vietnam for your choice, but the most convenient one for foreign tourists would be taxi if you are in big cities or provinces. This is much more comfortable and quicker than public means of transport for getting around inside a city or province. However, if you are going to small towns or mountainous regions where taxi and public means of transport are rare, “xe om” or motorcycle taxi is your best choice.